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Call our customer service team with any queries relating to our products or use the email form on the Contact Us page

Refer to each product for applicable warranty periods

All product must be inspected before installation and warranty may be voided if product is installed and issues would have been reasonably detected through pre installation inspection

All implied conditions, warranties & undertakings other than those which by law cannot be specifically excluded are expressly excluded.

Products must be installed, operated, and maintained per instructions otherwise the warranty may be void.

Bathroomware (Ceramic) sanitaryware products are warranted against defects in materials & workmanship under normal use & service for a period of 10 years from date of purchase, providing they are installed by a licensed plumber.

Perishables such as seals, washers, & buttons are covered by a 12 month warranty.  Toilet seats, inlet & outlet valves are covered by the manufactures’ of these products 12 month warranty.

NOTE: The manufacturers’ warranty on cisterns is voided if cleaning (or other) additives are added to the water in the cistern.

Toilets: The most common cause of product issues relates to incorrect installation of products

Towel warmers should be regularly cleaned and chrome towel warmers must be operated continuously but can be operated with a towel warmer timer. Stainless steel towel warmers should be operated regularly and can also be operated with a towel warmer timer.

Tapware & Showers: 10 year warranty for serious manufacturing defects. 12 month warranty on washers, O-rings, aerators, and other perishable components. 5 year warranty on ceramic cartridges and surface finish

Some product warranties may be affected by inappropriate use/misuse, local conditions or failure to have a registered plumber/electrician install the product. Warranty does not cover issues arising where repair work is undertaken by a person not authorised by Heirloom

Website & Brochures

All products displayed are as at time of posting. Heirloom reserves the right to alter price, design, material, and specifications without notice. All dimensions are subject to manufacturing tolerances and must be checked for dimensions and condition prior to installation.

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